Hours of operation: 7 days a week, 8am to 11pm EST

  1. Select the service you require from the “Service Type” drop-down menu.
  2. Enter the ETS number.
  3. Adjust power and sleep settings to prevent the computer from going to sleep.
  4. Click “Submit” and open the file that downloads

(In cases of service disruption, a representative will issue a session key for reconnection)

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Important Messages

SERVICE ALERT - Scheduled Maintenance Sunday, January 11, 2026 at 21:00 EST. Service will be unavailable for approximately 2-3 hours during the maintenance. Existing connections will need to be reconnected.

Session Key  

Issue Submission  

Required field

Having an issue? Contact internal support (Mon-Fri 9a-5p) 1-877-361-8935 or techservices@staples.ca

This support portal is designed for use by authorized Staples Canada personnel only.

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