Hours of operation: 7 days a week, 8am to 11pm EST

  1. Select the service you require from the “Service Type” drop-down menu.
  2. Enter the ETS number.
  3. Adjust power and sleep settings to prevent the computer from going to sleep.
  4. Click “Submit” and open the file that downloads

(In cases of service disruption, a representative will issue a session key for reconnection)

Please select your language

Important Messages

Service Submission Reminder

Before submitting a service ticket, please take a moment to confirm:

  • Payment has been collected and is reflected in ETS.

  • The correct service SKU has been used.

  • The Terms & Conditions have been signed when required.

For the full process please review the SOP on the Hub.

Starting November 1, tickets that are submitted incorrectly will be returned and will not be actioned until the required information has been corrected. This is to ensure payment has been processed, the correct SKU has been selected, and all required Terms & Conditions are on file.

Terms & Conditions: https://techservices.staples.ca/tss_agreement

Technicians are currently adding ETS notes to tickets that do not follow the proper procedure to help identify process gaps and support consistent execution. Taking a few extra moments to verify your ticket before submission will help avoid delays and ensure a smoother experience for everyone. Thank you for your support!

Session Key  

Issue Submission  

Required field

Having an issue? Contact internal support (Mon-Fri 9a-5p) 1-877-361-8935 or techservices@staples.ca

This support portal is designed for use by authorized Staples Canada personnel only.

Vous cherchez les services matrice en français? Cliquez ici